14 Tips to succeed in a Business
We will present the steps in a persuasive and effective telephone communication. Also mark the necessary guidelines so that we can acquire the skills needed to arrange a visit and try to understand how filters are skipped and learn to generate interest in our interlocutor.
For starters we structure this process in a number of points to follow:
1. What you project your voice ?, What you convey ?
First we must be aware of how our voice, which has characteristics if hoarse, hard, soft, feminine or accent have. Once we have identified our kind of voice we can adapt better to a changing effective sales defects and vices in it.
2. How to optimize voice quality:
We have to prepare our voice, with correct intonation parameters, articulation of sounds, correct modulation and volume, as we adjust both the speed and the emphasis and take good care of the vocals.
3. How to Successfully Persuade:
There are tools and weapons to be used successfully and give more voice to our party, which in this case is our main element with which we recognize our potential client.
4. We must be clear which components of the telephone.
The art of asking the right questions. We must have properly prepared the most appropriate questions to achieve our goal, we have them pre-prepared and analyse what they have given us better result.
5. The words and expressions mean:
As in the previous point we have to study and have a number of words and expressions that can help us a lot in the sale.
6. The words and expressions to avoid:
We must also avoid the typical questions in the negative tone or inducing responses and / or avoid angry or upset our interlocutor.
7. The art of silence:
It is very important to properly use the pauses, silences and tempos, so the conversation more fluid, understandable and successful.
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8. Structure of the cold call to get the first visit:
- We have to have previously prepared the call and must always be structured as follows:
Using the above described and the various techniques we have structured our call, dividing it into sections described, giving the importance requiring each of them, as all paragraphs should have their importance and must be properly worked .
9. How to treat the telephone and you pass the call to the appropriate person:
This point is very important, otherwise we get over this first hurdle will be no possibility of sale.
10. Talking with the prospect once you have the phone:
Once past the first or even the second filter sometimes we find our ultimate goal, and that is when we put the utmost attention and performance at all developed in this post.
11. Saving objections to appointments:
It is important to give the necessary importance to negative and objections found because if treated with the appropriate mime will allow us in future attempts have more chances of getting the visit.
12. most frequent errors:
There are some very common mistakes that have been trying to avoid, such as talking with the right intonations, try skipping tempos and filters found, too brash or too conservative.
13. Development of our own script:
As mentioned above is very important to our own script previously elaborated.
14. Key points to succeed in the call and get the first visit:
Complying with all the points marked not ensure 100% success achieve our goals, but at least we will have a higher% effective than the rest of our competition.